Terms and Conditions of Business

Terms and Conditions of Business

Durham Detectives

Durham Detectives' terms and conditions of business

Riding Research Ltd T/A Durham Detectives

Terms and Conditions of Business for Durham Detectives

Terms, Conditions and Cancellation Policy

  1. General
    • 1.1 These terms and conditions of contract constitute the sole agreement between Riding Research Ltd T/A Durham Detectives ("the Provider") and the Client in connection with all and any services provided by the Provider to the Client.
    • 1.2 No variation in these terms shall be effective unless notified by the Provider to the Client in writing.
    • 1.3 The Provider is a firm of private detectives and investigators and provides services including, but not limited to, tracing, surveillance, asset location, pre-employment checks, vehicle tracking, and process serving. All services provided by the Provider are provided in accordance with these terms and conditions.
    • 1.4 These terms and conditions shall be governed by English law and any dispute arising out of or in connection with them shall be determined by the English courts.
    • 1.5 This agreement constitutes the sole agreement between the Provider and the Client in relation to any services to be provided to the Client by the Provider.
    • 1.6 Because of the nature of surveillance work, the Provider cannot offer any guarantee or warranty that its work will be successful and does not do so.
  2. Services
    • 2.1 Prior to the commencement of work, the Provider and the Client shall agree what services the Client is to purchase and the Provider is to provide.
    • 2.2 The Provider shall commence work at a time to be agreed following consultation with the Client.
    • 2.3 The Provider makes no promise or warranty that the provision of the services will be uninterrupted, but will endeavour to provide the services as quickly as the circumstances of the individual case permit. Unless specifically agreed, time is not of the essence of the contract for the delivery of the agreed services.
    • 2.4 The delivery of the services shall be deemed to be complete either when the objective of the services has been achieved or when the Provider deems that delivery is complete.
    • 2.5 The Provider accepts no liability nor can it be held responsible for the loss of a subject whilst on surveillance.
  3. Payment
    • 3.1 Services must be paid for in advance and the Provider shall not be obliged to commence work until cleared funds are in its possession.
    • 3.2 The agreed charge for the services is exclusive of disbursements and other expenses incurred by the Provider during the performance of the services and these will be charged separately. Disbursements and other expenses will include the use of public transport, undercover expenses incurred during undercover work, fees and charges incurred in attending public or private functions necessary for the performance of the services, video editing, any other taxes, charges or tariffs necessarily incurred during the provision of the services, and any other expenses agreed in advance by the Client. A Client who has paid for these services by credit or debit card irrevocably authorises the Provider to charge the same card for any expenses due which have not been pre-paid.
    • 3.3 The Client agrees to indemnify the Provider against any damages, costs, other charges, and in respect of any additional service time incurred as a consequence of providing the services. If for any reason the Provider is unable to perform and/or deliver the services to the Client, a refund in full (if no services have been delivered) or in part (if partial services have been delivered) will be provided within 7 days after the Provider agrees to provide it.
    • 3.4 Any dispute in relation to any amount charged by the Provider must be notified to the Provider by the Client within 60 days of such charge being made. In the absence of notification in accordance with this paragraph, any charges made will be deemed to have been accepted for all purposes, and you consequently release the Provider from all and any liability and/or claim resulting from any such charging error or discrepancy.
  4. Default and Termination
    • 4.1 In the event that any sum due from the Provider to the Client remains unpaid for 7 days or more after the delivery of the Provider's invoice, the Provider may at its sole discretion terminate this agreement by informing the Client of its decision so to do.
    • 4.2 In the event that any sums remain outstanding under clause 4.1 above, irrespective of whether or not the Provider terminates this agreement, the Provider shall be entitled to charge interest on all monies outstanding at the rate of 2% per calendar month or part thereof from the date of invoice until payment.
    • 4.3 In the event that the Provider brings legal proceedings and/or takes any other recovery action against the Client to recover any monies due under this contract, including interest, the Client will indemnify the Provider against all and any legal, court and other costs incurred during or as part of the recovery process.
    • 4.4 Either party may terminate this agreement upon notice in writing if the other is in breach of any material obligation contained in these terms which (if the same is capable of being remedied) is not remedied within 7 days of written notice to the other party so to do.
    • 4.5 Either party may terminate this agreement forthwith upon giving written notice of its intention to do so to the other party if either party becomes bankrupt or makes a voluntary arrangement with its creditors or if in relation to either party an administration order is made or a receiver or administrative receiver appointed over any of its assets or undertaking or if, in the case of a limited company, a resolution or petition to wind it up is passed or presented or if a winding up order is made or if any other similar or analogous procedure in relation to either party is undertaken.
    • 4.6 In the event of any termination of this agreement howsoever occasioned, the right of the Provider to be paid for the services shall not be affected and upon termination by the Provider in accordance with the terms of this clause, all services agreed to be provided shall be deemed to have been provided whether provided or not.
  5. Cancellation and Refunds
    • 5.1 Where Durham Detectives has been instructed to commence a service of any kind, and a payment has been made by the client, these monies are nonrefundable in full once Durham Detectives has commenced work on the client's instructions.
    • 5.2 Any refund made or offered by Durham Detectives will be limited by funds available after any direct or indirect liability incurred by Durham Detectives, including time used for the purpose of meetings, consultations, travel or preparation, has been covered.
    • 5.3 If no work has been commenced by Durham Detectives, and it is agreed by Durham Detectives that a refund can be made, a refund less 25% administration fee will be made.
    • 5.4 If a refund is not considered optional by Durham Detectives a credit of the hours or tracking days may be offered and available to the client for 6 months from the date of original payment.
  6. Notices
    • For the purposes of these terms and conditions, the address at which notices can be left or to which notices can be sent by post is Riding Research Ltd 140 Nottingham Road, Nottingham, NG9 8AR. The Provider's business phone number is {LocalBranch.Phone}. The Provider's business email address is mail@durhamdetectives.co.uk.

We're Here to Help

Thank you. Message sent.


Service and Support: 0191 301 74 45

Request a Callback in Urdu, Punjabi or Mirpuri

Durham Detectives Case Manager waiting to take your call Click to Request Callback
  • Members of the North East Chamber of Commerce
  • Listed in Your Local Yellow Pages
  • Associate Members of the American Association of Police Polygraphists
  • Members of the American Polygraph Association
  • Now Accepting All Popular Forms of Payment
  • Insured with HENSURE
Want to be a Private Investigator?
Argus Europe - One of our recommended partners for Private Investigator training

Why Choose Durham Detectives?

  • Case Management Team
    Durham Detectives experienced management team and highly skilled private investigators ensure that your case is carried out professionally and efficiently.

Durham Detectives FAQ

  • To hire your company is more expensive than some others that I have seen. Why is that?
  • How Much is it to Hire a PI?
  • What types of expenses will I be charged for?
  • What kinds of expenses will I be required to pay?
  • Why are you more expensive than some private investigation companies?

Nationwide Client Comments

  • I was pleasantly surprised to find Newcastle Detectives not only the most competitive in price, but second to none when it came to customer service. Top marks...
    Geoff, Newcastle
  • It is really important, when gathering evidence for employment fraud, that it is the right sort of evidence. I hired Durham Detectives because they have so...
    Will, Durham
  • I was in a situation that I couldn't resolve without professional help. I felt that because my situation was so emotional, and to do with adultery, I wanted a...
    Ailish, Aberdeen
  • A first-rate service, with friendly staff and very competitive prices!
    Aaron, Peterhead
  • My company has hired Aylesbury Detectives a few times over the years to gather evidence for us, and they have worked discreetly at all times. Their...
    Mike, Buckingham

About Durham

Durham Detectives have been operating in Durham and the North East for almost 20 years.

  • Durham has played an important part in the defence of the north and Durham Castle is the only Norman castle keep never to have suffered a breach.
  • Durham is a city in the North East of England.
  • Durham is well known for its Norman Cathedral and 11th-century castle, and is home to Durham University.
  • Durham's has been known by a number of names throughout history.
  • Durham’s geographical position has always given it an important position in the defence of England against the Scots.
  • Durham is situated 13 miles (21 km) to the south west of Sunderland, England.
  • The River Wear flows north through Durham, making an incised meander which encloses the centre on three sides to form Durham's peninsula.
  • At the base of the peninsula is the Market Place, which still hosts regular markets.
  • Durham is a hilly city, claiming to be built upon the symbolic seven hills.
  • Upon the most central and prominent position in Durham,high above the Wear, the cathedral dominates the skyline.
  • The steep riverbanks are densely wooded, adding to the picturesque beauty of the city.
  • West of the city centre, another river, the River Browney, drains south to join the Wear to the south of Durham.
  • Many of the inner city areas are now inhabited by students living in shared houses.
  • In some roads as many as 70% of the dwellings are occupied by students.
  • Durham is home to Durham University.

Durham Detectives

Professional, efficient and discreet private investigations in 158 UK cities, backed by an extensive UK network. Durham Detectives serve Durham and localities throughout the North East.

Situated in the University city of Durham, Durham Detectives are equipped to assist with a range of investigatory needs, enabling our clients to obtain the evidence they need.





Durham Detectives - 95% Success Rate, 100% Legal

If you have any questions about our private investigations services in Durham, or private detective packages, then don't hesitate to call our friendly team on 0191 301 74 45 or contact us via the website.

Durham Detectives - The No1 Detective Agency in Durham

Portland House, Belmont Business Park, Durham, DH1 1TW

Serving Durham, Framwelgate, Crossgate, Neville's Cross, Framwellgate Moor and Neville's Cross and all areas in and around the North East